It's very important that our Visual Artists know how to access the property when they arrive. On the order form, there is a section where you can let us know if you/someone from your team will be onsite to let them inside. Make sure you answer this question!
If you've received a follow-up question from us asking if you'll be onsite or if there is a lockbox code, that means that you skipped this question on the order and we'd like to make sure that our Visual Artists know how to get inside!
If we can't a hold of you when the Visual Artists arrive and they can't access the property, they will leave and a cancellation fee will be charged.