General
Agent Dashboard
Appointment Preparation
- What time will the/my photographer arrive for my "Go Anytime" appointment
- How can I get my PEAD/ Covid paperwork signed?
- How long will my appointment take?
- How far in advance do I need to schedule my appointment?
- How do I prepare for an appointment?
- Can I have my assigned photographers number?
Website
- Why can't I change some numbers in the Features section?
- How do I add a "dollhouse" to my website?
- Can I download my website and burn in to a CD?
- How do I upload my video to an MLS and other websites?
- What does an Open Homes property website include?
- How do I upload images to my property website?
Photography
- Do you offer neighborhood photography?
- How many photos will I receive?
- Am I able to download neighborhood images?
- iPhone photos vs. OHP Photography
- What is a pick-up shoot?
- Can I share my photos with my stager or architect?
Aerial Drone Photography
- Same Day Cancellations (AERIAL ONLY)
- What if my house is next to an airport?
- What if the neighbors don't like the idea of a drone flying above their house? What can I do?
- What is the best time to get aerial photographs taken?
- How do I know if my property will look good from above?
- Is Open Homes Photography FAA approved, licensed and insured?
3D Matterport / Virtual Tour
- Where are my outdoor scans?
- How can I add my 3D Matterport to Zillow?
- Can I virtually stage Matterport?
- How do I add a virtual tour video to my website?
- Is it possible for me to get my data and statistics for my Matterports?
- Why is the floor in my property scan blurred when I look down?
Video
- Can I add/use still images in my video?
- Do you offer neighbourhood video tours?
- What is a video voice-over/agent interview and how do they work?
- What are my music options for my video?
- Is Aerial (drone) video included in our standard video?
- Can I see examples of your video?
Floor Plans
- What’s the difference between Professional Floor Plans and Matterport Floor Plans?
- What is an Interactive Floor Plan?
- Do you provide dimensions for the floor plans?
- When do you schedule floor plans?
- Do you provide "As Build" floor plans?
- How are floor plans measured?
Virtual Services
Print: Brochures, Flyers & Postcards
- How do I edit the print layout (brochure / flyer)?
- Where is our printer located?
- What is the minimum print order?
- Do you have another font for the brochure/flyer?
- What is the turnaround time for getting my brochures delivered?
- When will my print proof be ready?
Billing
- Is it possible for me to be invoiced instead of paying with a credit card?
- How do I avoid a same day cancellation fee?
- Pac Union (COMPASS) pays a subsidy? Will that be automatically deducted from my invoice?
- How do I find my Open Homes Photography invoice?
- How do I pay for the services ordered?
- How do I see my past invoices?