General
Agent Dashboard
- How do I order a Photo Slideshow?
- Does OHP offer any discounts for multiple orders or high volume customers?
- How do I update my brokerage?
- Can you have the photographer/drafter fill out a PEAD form?
- How can I download my video?
- How do I reschedule an appointment?
Appointment Preparation
- What precautions are you taking to avoid the spread of COVID-19?
- What time will the photographer arrive for my "Go Anytime" appointment?
- How can I get my PEAD/ Covid paperwork signed?
- How far in advance do I need to schedule my appointment?
- How do I prepare for an appointment?
- Can I have my assigned photographer's number?
Website
- I'm not in California. Can I still use your website product?
- How do I add a website to my existing order?
- How to add a Calendly embed code to your website
- Why can't I change some numbers in the Features section?
- How do I add a "dollhouse" to my website?
- Can I download my website and burn in to a CD?
Photography
- Can I order just one service? Or do I need to order a whole Package?
- What is the difference between Virtual Twilight and a Twilight Photography Shoot?
- Can I get same-day turnaround?
- Can I have another company virtually stage my photos?
- Can you watermark my photos?
- Do you offer neighborhood photography?
Aerial Photo & Video
- Our Aerial Approach
- Same Day Cancellations (AERIAL ONLY)
- What if my house is next to an airport?
- What if the neighbors don't like the idea of a drone flying above their house? What can I do?
- What is the best time to get aerial photographs taken?
- How do I know if my property will look good from above (aerial/drone shots)?
3D Matterport / Virtual Tour
- Can I change where the Matterport Tour starts?
- Where are my outdoor scans?
- How can I add my 3D Matterport to Zillow?
- Can I virtually stage Matterport?
- How do I add a Virtual Tour (also knows as a 3D Matterport Tour) to my website?
- Is it possible for me to get my data and statistics for my Matterports?
Video
- Can I add/use still images in my video?
- Do you offer Neighborhood Video Tours?
- What is a video voice-over/agent interview and how do they work?
- What are my music options for my video?
- Is Aerial (drone) video included in our standard video?
- Can I see examples of your Videos / Video Tours?
Floor Plans
- What’s the difference between Professional Floor Plans and Matterport Floor Plans?
- What is an Interactive Floor Plan?
- Do you provide Dimensions for the floor plans?
- When do you schedule floor plans?
- Do you provide "As Built" floor plans?
- How are floor plans measured?
Virtual Services
Print: Brochures, Flyers & Postcards
- How do I edit the print layout (brochure / flyer)?
- Where is your printer located?
- What is the minimum print order?
- Do you have another font for the brochure/flyer?
- What is the turnaround time for getting my brochures delivered?
- When will my print proof be ready?