General

• Does OHP offer any discounts for multiple orders or high volume clients?

• Can I combine video tours into a single comprehensive video?

• Where can I find my order or appointment information?

• How do I prepare for an appointment?

• Can I have my assigned photographer's number?

• How do I prepare for an aerial drone appointment?

• How can I request a specific photographer?

• How do your property websites address accessibility per the Americans with Disability Act (ADA)?

• Why isn't my social media post accurately displaying the correct information?

• I'm not in California. Can I still use your website product?

• How do I add a website to my existing order?

• How to add a Calendly embed code to your website

• How do I add a "dollhouse" to my website?

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• What is the difference between Virtual Twilight and a Twilight Photography Shoot?

• How Can I Share My Social Media Posts with Open Homes?

• How do I Upload My Assets to Instagram?

• How Do I Request Photo Edits?

• Can I order just one service? Or do I need to order a whole Package?

• Can I get same-day turnaround?

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• Our Aerial Approach

• Same Day Cancellations (AERIAL ONLY)

• What if my house is next to an airport?

• What if the neighbors don't like the idea of a drone flying above their house? What can I do?

• What is the best time to get aerial photographs taken?

• How do I know if my property will look good from above (aerial/drone shots)?

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• Can I change where the Matterport Tour starts?

• Where are my outdoor scans?

• How can I add my 3D Matterport to Zillow?

• Can I virtually stage Matterport?

• How do I add a Virtual Tour (also known as a 3D Matterport Tour) to my website?

• Is it possible for me to get my data and statistics for my Matterports?

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• Can I add/use still images in my video?

• Do you offer Neighborhood Video Tours?

• What is a video voice-over/agent interview and how do they work?

• What are my music options for my video?

• Is Aerial (drone) video included in our standard video?

• Can I see examples of your Videos / Video Tours?

See all 7 articles

• What’s the difference between Professional Floor Plans and Matterport Floor Plans?

• What is an Interactive Floor Plan?

• Do you provide Dimensions for the floor plans?

• When do you schedule floor plans?

• Do you provide "As Built" floor plans?

• How are floor plans measured?

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• Can I see what the Virtually Staged photos will look like before I pay for them?

• Can I Virtually Stage a home that already has furniture in it?

• What is the cost & the turnaround time for Virtual Staging?

• How do I sent in my print revisions?

• Who is your print vendor, and where are they located?

• What is the minimum print order?

• What is the turnaround time for getting my brochures delivered?

• When will my print proof be ready?

• Can I provide my own photos for print materials?

• Why is my order total TBD?

• How do I avoid a same day cancellation fee?

• How do I pay for the services ordered?