General

Agent Dashboard

• Does OHP offer any discounts for multiple orders or high volume customers?
• Can you have the photographer/drafter fill out a PEAD form?
• Can I combine video tours into a single comprehensive video?
• Where can I find my order or appointment information?

Appointment Preparation

• How do I prepare for an appointment?
• How can I request a specific photographer?
• Can I have my assigned photographer's number?
• How do I prepare for an aerial drone appointment?

Website

• I'm not in California. Can I still use your website product?
• How do I add a website to my existing order?
• How to add a Calendly embed code to your website
• Why can't I change some numbers in the Features section?
• How do I add a "dollhouse" to my website?
• Can I download my website and burn in to a CD?

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Photography

• Can I order just one service? Or do I need to order a whole Package?
• What is the difference between Virtual Twilight and a Twilight Photography Shoot?
• Can I get same-day turnaround?
• Can I have another company virtually stage my photos?
• Can you watermark my photos?
• Do you offer neighborhood photography?

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Aerial Photo & Video

• Our Aerial Approach
• Same Day Cancellations (AERIAL ONLY)
• What if my house is next to an airport?
• What if the neighbors don't like the idea of a drone flying above their house? What can I do?
• What is the best time to get aerial photographs taken?
• How do I know if my property will look good from above (aerial/drone shots)?

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3D Matterport / Virtual Tour

• Can I change where the Matterport Tour starts?
• Where are my outdoor scans?
• How can I add my 3D Matterport to Zillow?
• Can I virtually stage Matterport?
• How do I add a Virtual Tour (also knows as a 3D Matterport Tour) to my website?
• Is it possible for me to get my data and statistics for my Matterports?

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Video

• Can I add/use still images in my video?
• Do you offer Neighborhood Video Tours?
• What is a video voice-over/agent interview and how do they work?
• What are my music options for my video?
• Is Aerial (drone) video included in our standard video?
• Can I see examples of your Videos / Video Tours?

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Floor Plans

• What’s the difference between Professional Floor Plans and Matterport Floor Plans?
• What is an Interactive Floor Plan?
• Do you provide Dimensions for the floor plans?
• When do you schedule floor plans?
• Do you provide "As Built" floor plans?
• How are floor plans measured?

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Virtual Services

• Can I see what the Virtually Staged photos will look like before I pay for them?
• Can I Virtually Stage a home that already has furniture in it?
• What is the cost for Virtual Staging? What is the turnaround time?
• What is Virtual Staging?

Print: Brochures, Flyers & Postcards

• How do I edit the print layout (brochure / flyer)?
• Where is your printer located?
• What is the minimum print order?
• Do you have another font for the brochure/flyer?
• What is the turnaround time for getting my brochures delivered?
• When will my print proof be ready?

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Billing

• Is it possible for me to be invoiced instead of paying with a credit card?
• How do I avoid a same day cancellation fee?
• How do I pay for the services ordered?